Implementation of modern working environment reduces IT management costs

The Customer

This UK local authority is the largest in England with 84 elected councillors and 33,000 employees, and has responsibility for delivering public services to 1.4m county residents.

The Situation

  • Migrate 4,000 devices away from Microsoft Windows XP, with efficient use of time and resource to minimise risk involved in handling highly sensitive data
  • Reduce IT management overhead and infrastructure expenditure
  • Improve employee mobility and working flexibility, in line with office space consolidation

Our Approach

  • Carried out an extensive lifecycle analysis including strategy, assessment of employee working practices and current IT challenges
  • Presented roadmap to design and implement thin client capability across infrastructure of 11,000 users
  • VMware Horizon solutions implemented, leveraging existing investments and tailored to account for public services network compliance and user access control

Outcomes Achieved

  • £560,000 cost savings in technician time from XP migration • £160,000 saving in software rationalisation
  • New VDI to save more than £2m in hardware over next 3 years through zero clients and lower powered machines
  • New levels of mobility, flexibility, security and integration across different departments
  • Software updates and centralised desktop support function would reduce IT support calls by 80%